FAQ

Yes. Our skincare formulas are made with 100% natural-origin ingredients, including TCM botanicals, plant oils, clays and naturally derived skincare ingredients. They are formulated without sulfates, parabens, synthetic fragrance or artificial dyes, and Sunday Glow is cruelty-free.

Our formulas combine authentic Traditional Chinese Medicine botanicals and nourishing plant oils with naturally derived modern skincare ingredients such as squalane, hyaluronic acid, willow bark and sulfur. Each ingredient is thoughtfully selected to address a specific skin need. Our products are handcrafted in Canada in small batches using family recipes passed down through three generations.

We ship worldwide!

Please allow 2–4 business days for order processing, packing and handling before your order ships. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Estimated shipping times after dispatch:

• United States and Canada: Up to 7 business days
• International orders: Up to 20 business days

Please note that these are estimated delivery times. Customs processing, carrier delays and other circumstances outside our control may affect delivery.

Order Cancellations
We are happy to accept cancellations, address changes, or other adjustments before your order has been fulfilled. Once an order has been fulfilled and shipped, it cannot be canceled or changed.

Returns
For health and safety reasons, we cannot accept returns or refunds on any products that have been opened.
We are happy to accept returns of unopened products under the following conditions:

• Return requests must be made within 10 days of delivery.
• Products must be in their original, unused condition.
• Initial shipping fees are non-refundable.
• A 10% restocking fee will be deducted from your refund.
• After 10 days, all sales are considered final.

Return shipping is the customer’s responsibility. Please purchase a shipping label through your preferred carrier. For international returns, duties and import taxes must be prepaid. Any shipments sent “payment upon delivery” will be refused.

Final Sale Items
Orders placed with a discount of more than 10% are considered final sale and cannot be returned.

Damaged, Defective, or Missing Products

• If your product arrives damaged or defective, please email us at info@sunday-glow.com within 10 days of delivery. Include a clear photo (or video, if required) of the product and damage.
• If your order is missing an item, you must notify us within 24 hours of delivery (based on tracking). Please provide a clear photo (or video, if required) of all items received in the package.

Non-Refundable Situations
We cannot issue refunds for:

• Orders shipped to an incorrect address provided by the customer.
• Orders unclaimed or not collected before the local post office’s collection deadline.

Orders shipped to the U.S. or Canada will not be charged additional duties or tariffs. All shipments to these destinations are sent DDP (Delivered Duty Paid), meaning we cover any applicable import duties and tariffs.

International orders may be subject to customs duties and taxes, which are the customer’s responsibility. Orders refused due to unpaid duties or taxes are not eligible for a refund.

Sunday Glow is based in Toronto, Canada, but our largest customer base is in the United States, so our base prices are set in U.S. dollars (USD).

For convenience, our website may display prices in your local currency based on your location or the currency selected using our currency switcher. The currency shown at checkout is the currency you will be charged. Local prices are calculated from our USD base prices using the applicable exchange rate.

Your card issuer may charge a foreign transaction or currency-conversion fee. Sunday Glow/Celine & Z Inc. is not responsible for these fees, and currency-conversion or card-issuer fees are non-refundable.

You should always receive an order confirmation email. If you haven't received yours 5 hours after placing the order, please check your spam folder/promotion tab. If you still can't find it, contact us at info@sunday-glow.com

You should always receive a shipping confirmation email with the tracking information (if selected) 7-10 days after your order has been placed. If you haven't received yours, please check your spam folder/promotion tab. If you still can't find it, contact us at info@sunday-glow.com

It is very easy and 100% hassle-free to cancel your subscription. 

1. Go to your Subscription Confirmation Email
2. Click "Manage Subscription"
3. Click "Edit"
4. Click "Cancel Subscription" at the bottom of the page

Also, you are in total control of the recurring frequency/delivery schedule of your subscription. You can change it by:

1. Go to your Order Confirmation Email
2. Click "Manage Subscription"
3. Click "Edit" on the right
4. Click " Delivery Schedule" on the left
5. Save your selection

You can also change the next charge date by clicking "Next Charge Date".

The beauty gift will be randomly selected by default, like a mystery present from us. If you are not a fan of surprises, you can easily choose your beauty gift by:

1. Go to your Order Confirmation Email
2. Click "Manage Subscription"
3. Click "Edit" under the tab Action
4. Click " Change product variant"
5. Save your selection

You can always retake your Skincare Quiz and your skin profile on our end will be updated accordingly. Our skincare specialist will always personalize your mask set based on your newest Skin Quiz result.